DMS began operations in October 2014, propelled by a vision of creating seamless customer experiences and constantly improving the quality of those experiences. Based on that vision, the company set itself the mission of developing the marketing analytics and customer experience platforms that are the cornerstones of a customer-centric culture.
DMS is committed to creating personalized solutions that enhance customer loyalty by delivering flawless service quality based on an innovative approach that leverages lifestyle-driven customer profiles. The aim is to provide the highest quality service possible by identifying customers' expectations and increasing their satisfaction, while targeting their emotions to trigger conversion.
To achieve these objectives, DMS draws on an extensive product, service, partnership and sponsorship portfolio. The company’s structure is designed to provide its brand partners with a range of services including integrated customer relations management, business analytics, cross-marketing and customer experience management.
DMS will leverage not only the Doğuş Group's own brands but also other category-leading brands, integrating sectors that the Doğuş Group does not serve into the program. This will allow DMS to ensure that it fully meets the expectations of the customers it serves by fulfilling both their rational and emotional needs.
DMS is currently developing a number of value-added products offering a variety of different functions designed to touch both corporate and retail customers. These tools will provide innovative solutions that facilitate the implementation of a synergistic approach to customer acquisition, promote customer loyalty, increase repeat sales and optimize customer service standards at participating Doğuş Group and non-group brands.
Projects developed by DMS will seek to establish deep-seated emotional bonds with consumers and strengthen their emotional relationships with brands. Within this framework, DMS is setting the bar high, aiming to play an inspiring role in promoting awareness of customer satisfaction while simultaneously generating exceptional customer experience in its area of operations.
To provide our customers with personalized experiences that simplify their lives and reward their loyalty.
To create customer-focused marketing analytics and customer experience platforms.
We are quick, practical, passionate, innovative and social.
ZUBİZU is a brand new mobile application, enriched with current trends and shaped according to your interests and hobbies. In ZUBİZU world, you'll find daily updated content based on your interests, discounts on your favorite brands, easy access to the concerts and cultural activities of your city, easy reservation to exclusive restaurants and much more. Now meet ZUBİZU to create new stories to tell and live a happy and joyful life.
Rezervin is a brand new digital solution which improves restaurant reservation experience and paves the way for the customers eating outdoors and managements seeking a well-ordered reservation system.
The online booking system minimizes the time spent for booking while helping restaurant customers to make more appropriate choices by offering different suggestions and detailed information about restaurants.
Turkey’s first and only premium email service, Brandmail, is an opt-in database created with the partner companies’ and existing subscribers’ invitations.
Since 2008, it’s tailored service connects its more than 600,000 AB subscribers with exclusive brands and organisations according to their interests. Brandmail also offers all of its members a subscription to Brandlife Newsletter for free. Brandlife Newsletter is a weekly newsletter which enriches life by featuring unique content about art, sports, travel, shopping and much more.
Brandlife is a lifestyle content platform which features interesting and unique articles on the latest trends, such as art, travel, fashion, design, architecture, gastronomy, wellness, automobiles and technolgy.
From 2008 to 2016 Brandlife was exclusively shared with only Brandmail subscribers, but over time it has garnered attention with its unique and trendsettting content. Now it is known as a content platform that offers organisations a ‘Private Content’ service.
If you also love to travel, if you believe that fashion is temporary but the style is forever, if you love to explore refined tastes, you should enjoy life with Brandlife! www.brandlifemag.com
DMS Travel & Concierge is established by Doğuş Marketing Services and Antur in 2017 in order to offer the best travel and lifestyle concierge experiences to their customers worldwide
With its broadly experienced team in tourism sector, DMS Travel & Concierge offers customized solutions to its customers on a 7/24 basis.